Customer Support Representative

Deliver an amazing customer experience for a fast-growing technology startup in Austin, TX

Provide our customers with the best experience!

About Us

OwnLocal is a fun-loving and hardworking Austin-area startup with a crazy plan to help local media companies survive in the digital age. We built this fancy tech to automatically generate digital campaigns for their local business advertisers. OwnLocal powers digital services 2,600+ media partners across North America, Europe, and Australia to drive success for local marketers.

We're backed by Y Combinator, 500 Startups, and tons of other awesome SV and ATX investors. We're profitable, cash flow positive, and have found our product market fit.

About You

You're based in Austin (or want to move here), you're a good-natured person (with a sense of humor) and people just like to be around you. You are detail oriented, focused, and self-motivated. You're excited about customer support, and working for a technology company like OwnLocal. Our customer support representatives are the face of our company. Day or night, they are dedicated to assisting our customers with their digital advertising needs. This is done primarily through answering questions, responding to support tickets, and managing our quality assurance.

Here are some things our support team does every day:
  • Interact with publisher executives, ad reps, and small business owners
  • Address customer questions and concerns via phone, email, and live chat
  • Serve as experts on digital marketing
  • Quality assurance and quality control of our partners' data
  • Fulfill new orders and make updates to live accounts
  • Communicate customer concerns to the product team
You should probably apply if you are good at the following:
  • Customer service and support!
  • Receiving and communicating feedback from customers
  • Writing emails that make people fall in love with you
  • Combing through data
  • Handling high-pressure environments
  • Finding places where you can lend an extra hand
You should really seriously apply if you are also good at any of the following:
  • Working late nights and early mornings
  • Self-management
  • Multi-tasking
  • Always keeping a positive attitude
  • SEO, SEM, and general digital marketing

About OwnLocal Culture

OwnLocal has a culture of ownership, humor, and mastery. Our team is small enough to allow you to see how your work affects the bottom line, and large enough to be stable. We appreciate that work schedules can be personal, but we very much value the time we spend together as a team. You’re an adult and we treat you like one.

We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always improving. One of our least favorite phrases is, “That’s how it’s always been done.” We encourage a inquisitive and curious spirit at OwnLocal, knowing that the only certainty is change.

About Our Support Team Culture

Our eccentric, customer-facing team is the heart and soul of OwnLocal. As a customer-centric company, we invest tremendous resources into hiring and retaining our Customer Support team, and it pays off by enriching the larger OwnLocal culture.

Each team member has a speciality that we help cultivate. We encourage them to pursue their interests in other facets of technology, as well as take charge of customer projects that interest them.

Our motto: work hard, work harder, work smart, play hard. We’re lucky to have a team of straight killers who love what they do and have a true passion for improving the lives of our customers by providing them with the best industry support and data.

Salary

In accordance with the Fair Labor Standards Act, this position is paid out hourly. The pay rate for this position starts at $12.39 per hour, depending on experience. Yearly, that comes out to $29,000-$31,000 based on 40-45 hours a week. Wages are paid monthly and include company stock options. We do not accept any emails or phone calls about this position.

Start Date

We are looking to fill this role immediately.

 

Are you still here? Apply now!